Product Care

Wool Care: Merino wool is a high quality natural product. Nevertheless there are simple measures that you can take to ensure the quality of the product is preserved over time.

Washing: Please follow the instructions on the wash label for washing. Please note, all wool garments generally do not require as much washing as many other fabrics. It is suggested airing and spot cleaning the garment can help reduce the amount of washing required.

After Wearing: It is suggested that after wearing the garment, lay flat to rest wool fibres overnight. This allows the natural resilience of the wool fibres time to recover and return to its original shape.

Shipping

Please note that our preferred delivery service is through Australia Post. To check your order status, you can visit our Australia Post’s website (www.auspost.com.au). You can retrieve your tracking number from your shipping confirmation email. If you need your item(s) urgently we offer an Express Post option. Please email info@alsaustralia.com.au, let us know your address and what you want to purchase.  We will promptly respond with a calculation of the additional cost. 

Signature confirmation is required when the product is delivered. If packages have not been formally received and we are unable to contact you, your package will be returned to us. Once your package is returned we will cancel and refund your order (excluding original shipping charges). You may contact our courier to schedule the delivery time.

Returns and Exchanges

Exchange Policy

If you would like to exchange an item please contact us within 5 days of receiving your order. Products for exchange must be returned to us within 30 days of receiving the products. You are required to pay postage for product exchanges.

Returns Policy

Please contact us should you have any problems with your order. Unless products are defective, we cannot accept returns. You are required to pay postage should a defective product be returned to us.

Contact Email for Returns and Exchanges

Please direct all enquiries regarding returns and exchanges to info@alsaustralia.com.au.